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The Sevottam model for service delivery excellence, developed by DARPG, is a mandatory certification that all government departments must obtain to continue operations.
- True
- False
Answer: False
Sevottam model (Service Delivery Excellence): Voluntary framework by DARPG with three modules: (a) Citizen's Charter: Commitment to service standards, (b) Public Grievance Redress: Mechanism for feedback/complaints, (c) Service Delivery Capability: Assess and improve organizational capacity. Departments can seek Sevottam certification after assessment. Not mandatory; adoption varies. Aims to promote culture of citizen-centric governance through continuous improvement, not compliance-driven certification.